FAQs

Background

Our Customer Service team is happy to help with any queries or problems you may have. Our offices are open from 8:30 am until 9 pm Mon-Fri and 10 am-6 pm Saturday (except Holidays). Please write us:info@dragonhawke.com

What forms of payment are accepted?

We accept - PayPal - and the following Credit Cards: Visa, MasterCard, American Express.

What is the currency of the store? Can I pay in another currency?

We'll automatically display prices in your local currency on the product pages and on the order summary page. All customers are billed in USD's and the final price charged to your account or credit card will be calculated in accordance with the applicable exchange rate on the day your bank or credit card company processes the transaction (according to their rates). We have no control over these rates and do not take responsibility for any potential exchange rate differences or exchange fees levied by your bank.

Do you ship internationally?

Yes, we are proud to offer worldwide shipping on all orders.

How long does it take for an order to arrive?

Once shipped, your order will arrive within 7 to 15 business days for purchases in United States, Canada, Australia, United Kingdom. Other countries can take up to 20 business days, depending on how quickly your product is able to clear your country's customs. You’ll receive an email confirmation once your order has shipped.

What is your refund/exchange policy?

Our policy lasts 30 days. If 30 days has gone by since your purchase, unfortunately we can no longer offer you a refund or exchange.

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Unfortunately, we are unable to cancel your order once it has been processed and/or shipped.